When do I pay shipping costs and when will it be shipped for free?
You do not pay shipping costs within the Netherlands if you only order stamps. For all orders with coins, banknotes and small accessories that can be sent in a letterbox package, you will not pay shipping costs for orders over €50. For other products, you do not pay shipping costs within the Netherlands for orders over €100. For all orders less than €20, €5 in handling costs will be charged, regardless of shipping costs. Read more about this and shipping outside the Netherlands here

I have placed an order and want to pay, but this is not possible, why is this?
Online payments involve cooperation between your bank and the payment provider. Sometimes it happens that the bank has a malfunction (e.g. the website is not available) or that communication between the banks does not work. The payment will then not be made. You can then try again at a later time (place order again). If we receive a canceled order for which payment was not successful, you will always receive an email later to pay for your order in another way. Another solution is to opt for a SEPA transfer (you manually make a bank transfer to our payment provider Mollie) or, if you live nearby, opt for collection and payment upon receipt.

My order is incomplete or contains items other than those ordered, what now?
Please contact us by email or telephone as soon as possible, but in any case within 14 days of receiving your order. For quick processing, we need the order number/SKU number and the description of the missing/incorrectly sent items. After receiving your complaint by email, you will receive an email from us within 2 days about how your complaint will be resolved. Missing items will be shipped to you free of charge within 2 business days. Incorrectly delivered items may be returned to us at our expense. (Via sent return envelope or postage reimbursement) After receipt, the correct item will be sent to you free of charge within 2 working days. (if applicable)

I have received my order and I am not satisfied with it, what now?
Please contact us by email or telephone as soon as possible, but in any case within 14 days of receiving your order. For quick treatment, we need the order number/SKU number of the items sent that you are not satisfied with. After receiving your complaint by email, you will receive an email from us within 2 days about how your complaint will be resolved. We will initially try to exchange the item for a replacement item in consultation with you. If this is not possible within the foreseeable future (7 days), we will try to replace it in consultation with you with another item of similar value. If we are unable to exchange the item for any reason, the full purchase amount including postage (if applicable) will be credited within 7 days of receipt of the returned item. Items that are not satisfactory may be returned to us at our expense. (Via sent return envelope or postage reimbursement) After receipt, the correct item will be sent to you free of charge within 2 working days.