Privacy policy

1.0 Introduction

In this privacy statement you can read everything about the way your personal data is collected and how it is handled. This explains where your data is stored and for what purposes your data is stored. You will also find here all your rights regarding your data and how you can exercise those rights. The privacy statement will sometimes be changed due to, for example, changes in the law. It is therefore advisable to consult the statement periodically.
You are currently reading the privacy statement of Posttempelhandel Europost. Europost is professionally active in the field of stamps and coins. This includes the purchase and sale of stamps, coins and related items. Europost also has a store and webshop. Europost also uses various channels such as Ebay, Catawiki, Delcampe, etc. for the sale of stamps and coins (also internationally).
If you use the above external channels, the relevant privacy conditions apply and you can find them at that channel.
Stamp trade Europost is responsible for the processing of personal data as shown in this privacy statement.

2.0 Contact details:

Stamp trade Europost
Ginnekenweg 15
4818 JA BREDA
The Netherlands
Cell: 076 561 49 23
Email: info@europost.nl
Chamber of Commerce No. 16073385

3.0 Data

3.1 What data is processed/collected by Posttempelhandel Europost

Below is an overview of the personal data we process:
- First and last name
- Address data
- Telephone number
- E-mail address
– Other personal data that you actively provide
(for example by creating a profile on our website, in correspondence or by telephone)
– Bank account number (IBAN)

Stamp Trade Europost does not intend to collect data about website visitors who are younger than 16 years old unless they have permission from their parents and/or guardian. However, Europost cannot check whether a visitor is over 16. To prevent data from being collected from children without parental consent, we recommend that you be involved in your children's online activities. If information has unexpectedly been collected from a minor and you are convinced that it has been collected without parental consent, please contact us at info@europost.nl. The data will then be deleted.

3.2 Purpose of processing/storing data

Stamp trade Europost processes your personal data for the following purposes:
– Processing your payment at the Europost webshop
- Sending our newsletter and / or advertising brochure
- To be able to call or e-mail you if necessary to carry out our services
(Think of questions regarding an online order and the like)
- To offer you the opportunity to create an account
– To deliver goods and services to you and process orders via the website
– To be able to process/execute returns and after deliveries

3.3 Automated decision making

Stamp trade Europost makes decisions based on automated processing on matters that may have consequences for people. These decisions are made by computer systems and/or programs without a human being involved (for example a Europost employee).
Stamp trade Europost uses the following systems:
– Wordpress
– WooCommerce

These systems are used to put/keep the website online, process orders, display products in the webshop, and maintain the website. By using this system, stocks are automatically adjusted based on orders, packing slips and invoices are automatically generated for orders, data is automatically stored if a customer registers as a customer (i.e. not ordered as a guest).

– Outlook/QNS server

Outlook is used for everything regarding email traffic. By using this system, emails are automatically loaded into the mailbox. This is done via the external server at QNS.

– Mailchimp

By using this system, newsletters are automatically sent to all customers who have registered

- Mollie

Mollie is used to automatically process payments for orders via the website. No data is sent to Mollie, this is received by Mollie itself using the customer's bank details. What Mollie does with customer data will be shown in their privacy statement.

WebwinkelKeur

We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are required to provide a name and email address. WebwinkelKeur shares this information with us so that we can link the review to your order. WebwinkelKeur also publishes the name you provide on its own website. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we will share your name, email address, customer ID and order number with WebwinkelKeur. They only use this information for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties to provide services, and we have given WebwinkelKeur permission to do so. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of the services for which WebwinkelKeur engages third parties.
Because Europost uses these systems, this has consequences for you. This means that data as stated in 3.1 is processed/stored for the purposes stated in 3.2.

3.4 Security

3.4.1 How is data collected/processed?

The email from Posttempelhandel Europost is hosted at QNS. If you contact us via the contact form or by email, the relevant emails will be stored on the QNS servers.
All data collected/processed by Posttempelhandel Europost is stored digitally via the website. In addition, Europost has a customer file in a secure Excel document. Data that is stored digitally is secured on the website, which only Europost employees can access. Changes to the secure customer file in Excel are kept in a logbook.
Europost uses an external web tool to send newsletters. This is Mailchimp, https://www.mailchimp.com/. Europost itself supplies data for this purpose. If you want to know what this website does with the data after use, Europost must refer to their privacy statement.

3.4.2 How we protect personal data

Stamp Trade Europost takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact info@europost.nl.
Europost uses a secure SSL connection and is safe. This means that information you send or receive is always private. The website also has a valid security certificate.
The certificate consists of certain protocols that secure communication between computers (such as on the Internet). This proves that there is a secure connection between servers and internet browsers. The website's server uses a certificate to prove the website's identity to your browser.

The security certificate for the Posttempelhandel Europost website has been issued by Comodo RSA Extended Validation Secure Server CA and is valid until 10-05-2025.

3.5 How long will your data be kept?

Stamp Trade Europost does not store your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected.
Europost uses the following retention period:
– Which data: personal data following an order via website, by telephone or by email
(See overview in 3.1 for which personal data are included here)
– Term: 6 Months
– Reason: to be able to process orders and financial data in accounting and to be able to act correctly and correctly in the event of any problems/errors with orders (such as returns or after deliveries).

– Which data: data that you send by email when you contact us, your name and email address
– Term: 1 year
– Reason: Europost's email server automatically stores emails for a period of 1 year. These emails will then be automatically deleted.

3.6 Sharing personal data with third parties

Stamp Trade Europost only provides data to third parties and only if this is necessary for the execution of our agreement with you or to comply with a legal obligation.

4.0 Cookies

Stamp trade Europost uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preference settings are remembered. These cookies are also used to ensure that the website works properly and to optimize it.
You can opt out of cookies by setting your internet browser so that it does not store cookies anymore. In addition, you can also delete all information previously saved via the settings of your browser.

5.0 Rights

5.1 Inspection

You have the right to request your data that is recorded and stored at Europost at any time. You can do this by sending an email or contacting us by telephone. You will then receive an overview of your data as it is known to Europost.

5.2 Correction

Is your information incorrect or has it changed? You have the right to have this data rectified by Europost. You can change information regarding sending newsletters by contacting us by email.

5.3 Transfer, Delete and Stop Data Usage

Do you need data stored at Europost and are you switching to another party or service? Then you have the right to transfer, whereby Europost must transfer all data to the other party.
Do you no longer want your data to be recorded at Europost? You have the right to have this deleted by Europost at any time. You can make this known by sending an email to info@europost.nl.
If you do not want Europost to use your data any longer, you have the right to stop using your data. Your data will then not be deleted, but may not be used. Make this known by sending an email.

5.4 Complaints

If you believe that Europost is not handling your data correctly, you can file a complaint with the Dutch Data Protection Authority. This can be done via https://autoriteitpersoonsgegevens.nl/
To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and citizen service number (BSN) black in this copy. This is to protect your privacy. We respond as quickly as possible, but within four weeks, at your request.

6.0 Completion

Europost processes personal data on the basis of a legitimate interest, namely a commercial interest. Your data will never be sold to third parties. The data that is mandatory to provide is the minimum data required for offering the services or products. If this mandatory information is not provided, Europost cannot offer the relevant service. If it is necessary to share data that you have shared with Europost with parties other than the parties mentioned above, your permission will first be requested.
Europost reserves the right to disclose the data when required by law or when Europost deems it justified to comply with a legal request/process or to protect the rights, property or security of Europost. We always try to respect your right to privacy as much as possible. Do you still have questions? Please feel free to contact us using the contact details below.

Info@europost.nl | Ginnekenweg 15 | 4818YES | Breda | Chamber of Commerce No. 16073385