Terms and Conditions Europost

Table of Contents:

Article 1 – Definitions

Article 2 – Identity of Europost

Article 3 – Applicability

Article 4 – The offer

Article 5 – The agreement

Article 6 – Right of withdrawal

Article 7 – Consumer’s obligations during the cooling-off period

Article 8 – Exercise of the right of withdrawal by the consumer and costs

Article 9 – Obligations of Europost in case of withdrawal

Article 10 – Exclusion of the right of withdrawal

Article 11 – The price

Article 12 – Performance and additional warranty

Article 13 – Delivery and execution

Article 14 – Payment

Article 15 – Complaints procedure

Article 16 – Disputes

Article 17 – Additional or deviating provisions

Article 1 – Definitions

In these conditions, the following terms shall have the following meanings:

Additional agreement: an agreement whereby the consumer acquires products, digital content, and/or services in connection with a distance contract, and these goods, digital content, and/or services are supplied by Europost or by a third party based on an arrangement between that third party and Europost;
Cooling-off period: the period during which the consumer can exercise his right of withdrawal;
Consumer: the natural person who does not act for purposes related to his trade, business, craft, or profession;
Day: calendar day;
Digital content: data produced and supplied in digital form;
Continuing performance contract: a contract for the regular supply of goods, services, and/or digital content over a specified period;
Durable medium: any means – including email – that enables the consumer or entrepreneur to store information addressed to him personally in a way that allows future consultation or use for a period tailored to the purpose for which the information is intended, and that allows unchanged reproduction of the stored information;
Right of withdrawal: the consumer’s ability to cancel the distance contract during the cooling-off period;
Entrepreneur: the natural or legal person who offers products, (access to) digital content, and/or services at a distance to consumers;
Distance contract: a contract concluded between Europost and the consumer as part of an organized system for distance selling of products, digital content, and/or services, where only or partly use is made of one or more techniques for distance communication until the conclusion of the contract;
Model withdrawal form: the European model withdrawal form included in Annex I to these terms and conditions. Annex I does not have to be made available if the consumer does not have a right of withdrawal with regard to his order;
Technique for distance communication: means that can be used for concluding a contract, without the consumer and entrepreneur being simultaneously in the same space.

Article 2 – Identity of Europost

Stamp trade Europost – Coin trade Euromunt

Ginnekenweg 15, 4818 JA Breda

Phone number: +31 (0)76 5614923

Email address: info@europost.nl

Chamber of Commerce number: 16073385

VAT identification number: NL001669127B29

If the activity of Europost is subject to a relevant licensing system: the information about the supervisory authority.

If Europost practices a regulated profession:

the professional association or organization to which he is affiliated;
the professional title, the place in the EU or the European Economic Area where it is awarded;
a reference to the professional rules applicable in the Netherlands and indications of where and how these professional rules are accessible.

Article 3 – Applicability

These general terms and conditions apply to every offer from Europost and to every distance contract concluded between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, Europost will indicate, before the distance contract is concluded, how the general terms and conditions can be inspected at Europost and that they will be sent free of charge to the consumer upon request as soon as possible.
If the distance contract is concluded electronically, in derogation from the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer by electronic means in such a way that it can be easily stored by the consumer on a durable medium. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be consulted electronically and that they will be sent to the consumer free of charge by electronic means or in another way upon request.
In the event that, in addition to these general terms and conditions, specific product or service conditions apply, the second and third paragraphs shall apply mutatis mutandis, and the consumer may always invoke the applicable provision that is most favorable to him in the event of conflicting conditions.

Article 4 – The offer

If an offer has a limited duration or is made subject to conditions, this will be explicitly stated in the offer.
The offer contains a complete and accurate description of the products, digital content, and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If Europost uses images, these are a true representation of the products, services, and/or digital content offered. Obvious mistakes or errors in the offer do not bind Europost.
Every offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer.

Article 5 – The agreement

The agreement is concluded, subject to the provisions of paragraph 4, at the moment of acceptance by the consumer of the offer and compliance with the conditions laid down therein.
If the consumer has accepted the offer electronically, Europost immediately confirms receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by Europost, the consumer can dissolve the agreement.
If the agreement is concluded electronically, Europost takes appropriate technical and organizational measures to secure the electronic transfer of data and ensures a secure web environment. If the consumer can pay electronically, Europost will take appropriate security measures for this.
Within legal frameworks, Europost may – within the law – inquire whether the consumer can meet his payment obligations, as well as all facts and factors relevant to a responsible conclusion of the distance contract. If Europost, based on this investigation, has good grounds not to enter into the agreement, he is entitled to refuse an order or request or to attach special conditions to the execution.
Europost will, at the latest, upon delivery of the product, service, or digital content to the consumer, provide the following information in writing or in such a way that it can be stored by the consumer on a durable medium:
the visiting address of the establishment of Europost where the consumer can address complaints;
the conditions under which and the manner in which the consumer can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
information about guarantees and existing after-sales service;
the price, including all taxes, of the product, service, or digital content; where applicable, the costs of delivery; and the method of payment, delivery, or execution of the distance contract;
the requirements for terminating the contract if the contract has a duration of more than one year or is of indefinite duration;
if the consumer has a right of withdrawal, the model withdrawal form.
In the case of a continuing transaction, the provision in the previous paragraph shall only apply to the first delivery.

Article 6 – Right of withdrawal

The consumer can dissolve an agreement regarding the purchase of a product within a cooling-off period of at least 14 days without stating reasons. Europost may ask the consumer for the reason for withdrawal, but cannot compel him to provide his reasons.
The cooling-off period mentioned in paragraph 1 starts on the day after the consumer, or a third party designated by the consumer who is not the carrier, has received the product, or:
if the consumer has ordered multiple products in the same order: the day on which the consumer, or a third party designated by him, has received the last product. Europost may refuse an order for multiple products with different delivery times, provided that this has been clearly communicated to the consumer before the ordering process.
if the delivery of a product consists of multiple shipments or parts: the day on which the consumer, or a third party designated by him, has received the last shipment or part;

for contracts for the regular delivery of products over a specified period: the day on which the consumer, or a third party designated by him, has received the first product.

Article 7 – Consumer’s obligations during the cooling-off period

During the cooling-off period, the consumer will handle the product and packaging carefully. He will only unpack or use the product to the extent necessary to determine the nature, characteristics, and operation of the product. The starting point here is that the consumer may only handle and inspect the product as he would be allowed to do in a store.
The consumer is only liable for the depreciation of the product resulting from a way of dealing with the product that goes beyond what is allowed in paragraph 1.
The consumer is not liable for the depreciation of the product if Europost has not provided him with all legally required information about the right of withdrawal before or at the conclusion of the contract.

Article 8 – Exercise of the right of withdrawal by the consumer and costs

If the consumer uses his right of withdrawal, he shall notify Europost of this within the cooling-off period by means of the model withdrawal form or in another unequivocal manner.
As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer sends back the product, or hands it over to (an authorized representative of) Europost. This is not necessary if Europost has offered to collect the product himself. The consumer has observed the return period in any case if he returns the product before the cooling-off period has expired.
The consumer returns the product with all delivered accessories, if reasonably possible in the original condition and packaging, and in accordance with the reasonable and clear instructions provided by Europost.
The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lie with the consumer.
The consumer bears the direct costs of returning the product. If Europost has not notified the consumer that he must bear these costs or if Europost indicates that he will bear the costs himself, the consumer does not have to bear the costs of the return shipment.
If the consumer withdraws after having explicitly requested that the performance of the service or the supply of gas, water, or electricity that has not been made ready for sale in a limited volume or quantity commences during the cooling-off period, the consumer owes Europost an amount proportionate to that part of the commitment that Europost has fulfilled at the time of withdrawal, compared to the full fulfillment of the commitment.
The consumer does not bear the costs for the performance of services or the supply of water, gas, or electricity that has not been made ready for sale in a limited volume or quantity, or for the supply of district heating, if:
Europost has not provided the consumer with the legally required information about the right of withdrawal, the cost reimbursement in case of withdrawal, or the model withdrawal form;
the consumer has not expressly requested the commencement of the performance of the service or the supply of gas, water, electricity, or district heating during the cooling-off period.
The consumer does not bear the costs for the full or partial delivery of non-material digital content, if:
he has not expressly agreed to the commencement of the performance of the contract before the end of the cooling-off period;
he has not acknowledged losing his right of withdrawal when granting his consent; or
Europost has failed to confirm this statement by the consumer.
If the consumer uses his right of withdrawal, all additional agreements are automatically dissolved.

Article 8 – Exercise of the right of withdrawal by the consumer and costs

If the consumer exercises his right of withdrawal, he notifies Europost within the cooling-off period through the model withdrawal form or in another unambiguous manner.
As soon as possible, but within 14 days from the day following the notification mentioned in paragraph 1, the consumer returns the product or hands it over to (an authorized representative of) Europost. This is not necessary if Europost has offered to collect the product himself. The consumer has observed the return period in any case if he returns the product before the cooling-off period has expired.
The consumer returns the product with all delivered accessories, if reasonably possible in the original condition and packaging, and in accordance with the reasonable and clear instructions provided by Europost.
The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lie with the consumer.
The consumer bears the direct costs of returning the product. If Europost has not notified the consumer that he must bear these costs or if Europost indicates that he will bear the costs himself, the consumer does not have to bear the costs of the return shipment.
If the consumer withdraws after having explicitly requested that the performance of the service or the supply of gas, water, or electricity that has not been made ready for sale in a limited volume or quantity commences during the cooling-off period, the consumer owes Europost an amount proportionate to that part of the commitment that Europost has fulfilled at the time of withdrawal, compared to the full fulfillment of the commitment.
The consumer does not bear the costs for the performance of services or the supply of water, gas, or electricity that has not been made ready for sale in a limited volume or quantity, or for the supply of district heating if:
Europost has not provided the consumer with the legally required information about the right of withdrawal, the cost reimbursement in case of withdrawal, or the model withdrawal form;
the consumer has not expressly requested the commencement of the performance of the service or the supply of gas, water, electricity, or district heating during the cooling-off period.
The consumer does not bear the costs for the full or partial delivery of non-material digital content, if:
he has not expressly agreed to the commencement of the performance of the contract before the end of the cooling-off period;
he has not acknowledged losing his right of withdrawal when granting his consent; or
Europost has failed to confirm this statement by the consumer.
If the consumer uses his right of withdrawal, all additional agreements are automatically dissolved.

Article 9 – Obligations of Europost in case of withdrawal

If Europost makes it possible for the consumer to report the withdrawal electronically, he will immediately send a confirmation of receipt after receiving this notification.
Europost reimburses all payments made by the consumer, including any delivery costs charged by Europost for the returned product, immediately but within 14 days following the day on which the consumer notifies him of the withdrawal. Unless Europost offers to collect the product himself, he may wait to repay until he has received the product or until the consumer demonstrates that he has returned the product, whichever is earlier.
Europost uses the same means of payment for the refund that the consumer has used, unless the consumer agrees to a different method. The refund is free of charge for the consumer.
If the consumer has chosen a more expensive method of delivery than the cheapest standard delivery, Europost does not have to repay the additional costs for the more expensive method.

Article 10 – Exclusion of the right of withdrawal

Europost can exclude the following products and services from the right of withdrawal, but only if Europost has clearly stated this in the offer, or at least in a timely manner before the conclusion of the contract:

Products or services whose price is dependent on fluctuations in the financial market over which Europost has no influence and which may occur within the withdrawal period;
Contracts concluded during a public auction. A public auction is understood to mean a sales method whereby products, digital content, and/or services are offered by Europost to the consumer who is present in person or has the opportunity to be present at the auction, conducted by an auctioneer, and where the successful bidder is obliged to take the products, digital content, and/or services;
Service agreements, after full execution of the service, but only if:
the execution has started with the consumer’s express prior consent; and
the consumer has declared that he loses his right of withdrawal once Europost has fully performed the contract;
Products made to the consumer’s specifications, which are not prefabricated and which are made based on an individual choice or decision of the consumer or which are clearly intended for a specific person;
Perishable products or products with a limited shelf life;
Sealed products that are not suitable for return due to health protection or hygiene reasons and whose seal has been broken after delivery;
Products that, by their nature, are irrevocably mixed with other products after delivery;
Sealed audio, video recordings, and computer software, the seal of which has been broken after delivery;
Newspapers, magazines, or magazines, with the exception of subscriptions to them;
The delivery of digital content not on a tangible medium, but only if:
the execution has started with the express prior consent of the consumer; and
the consumer has declared that he loses his right of withdrawal.

Article 11 – The price

During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, subject to price changes due to changes in VAT rates.
Contrary to the previous paragraph, Europost may offer products or services with prices that are subject to fluctuations in the financial market and over which Europost has no influence, at variable prices. These fluctuations and the fact that any prices mentioned are guide prices will be stated with html
Article 8 – Exercise of the right of withdrawal by the consumer and costs
1. If the consumer exercises his right of withdrawal, he notifies Europost within the cooling-off period through the model withdrawal form or in another unambiguous manner.
2. As soon as possible, but within 14 days from the day following the notification mentioned in paragraph 1, the consumer returns the product or hands it over to (an authorized representative of) Europost. This is not necessary if Europost has offered to collect the product himself. The consumer has observed the return period in any case if he returns the product before the cooling-off period has expired.
3. The consumer returns the product with all delivered accessories, if reasonably possible in the original condition and packaging, and in accordance with the reasonable and clear instructions provided by Europost.
4. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lie with the consumer.
5. The consumer bears the direct costs of returning the product. If Europost has not notified the consumer that he must bear these costs or if Europost indicates that he will bear the costs himself, the consumer does not have to bear the costs of the return shipment.
6. If the consumer withdraws after having explicitly requested that the performance of the service or the supply of gas, water, or electricity that has not been made ready for sale in a limited volume or quantity commences during the cooling-off period, the consumer owes Europost an amount proportionate to that part of the commitment that Europost has fulfilled at the time of withdrawal, compared to the full fulfillment of the commitment.
7. The consumer does not bear the costs for the performance of services or the supply of water, gas, or electricity that has not been made ready for sale in a limited volume or quantity, or for the supply of district heating if:
8. Europost has not provided the consumer with the legally required information about the right of withdrawal, the cost reimbursement in case of withdrawal, or the model withdrawal form;
9. the consumer has not expressly requested the commencement of the performance of the service or the supply of gas, water, electricity, or district heating during the cooling-off period.
10. The consumer does not bear the costs for the full or partial delivery of non-material digital content, if:
11. he has not expressly agreed to the commencement of the performance of the contract before the end of the cooling-off period;
12. he has not acknowledged losing his right of withdrawal when granting his consent; or
13. Europost has failed to confirm this statement by the consumer.
14. If the consumer uses his right of withdrawal, all additional agreements are automatically dissolved.
Article 9 – Obligations of Europost in case of withdrawal
1. If Europost makes it possible for the consumer to report the withdrawal electronically, he will immediately send a confirmation of receipt after receiving this notification.
2. Europost reimburses all payments made by the consumer, including any delivery costs charged by Europost for the returned product, immediately but within 14 days following the day on which the consumer notifies him of the withdrawal. Unless Europost offers to collect the product himself, he may wait to repay until he has received the product or until the consumer demonstrates that he has returned the product, whichever is earlier.
3. Europost uses the same means of payment for the refund that the consumer has used, unless the consumer agrees to a different method. The refund is free of charge for the consumer.
4. If the consumer has chosen a more expensive method of delivery than the cheapest standard delivery, Europost does not have to repay the additional costs for the more expensive method.
Article 10 – Exclusion of the right of withdrawal

Europost can exclude the following products and services from the right of withdrawal, but only if Europost has clearly stated this in the offer, or at least in a timely manner before the conclusion of the contract:
1. Products or services whose price is dependent on fluctuations in the financial market over which Europost has no influence and which may occur within the withdrawal period;
2. Contracts concluded during a public auction. A public auction is understood to mean a sales method whereby products, digital content, and/or services are offered by Europost to the consumer who is present in person or has the opportunity to be present at the auction, conducted by an auctioneer, and where the successful bidder is obliged to take the products, digital content, and/or services;
3. Service agreements, after full execution of the service, but only if:
4. the execution has started with the consumer’s express prior consent; and
5. the consumer has declared that he loses his right of withdrawal once Europost has fully performed the contract;
6. Products made to the consumer’s specifications, which are not prefabricated and which are made based on an individual choice or decision of the consumer or which are clearly intended for a specific person;
7. Perishable products or products with a limited shelf life;
8. Sealed products that are not suitable for return due to health protection or hygiene reasons and whose seal has been broken after delivery;
9. Products that, by their nature, are irrevocably mixed with other products after delivery;
10. Sealed audio, video recordings, and computer software, the seal of which has been broken after delivery;
11. Newspapers, magazines, or magazines, with the exception of subscriptions to them;
12. The delivery of digital content not on a tangible medium, but only if:
13. the execution has started with the express prior consent of the consumer; and
14. the consumer has declared that he loses his right of withdrawal.
Article 11 – The price
1. During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, subject to price changes due to changes in VAT rates.
2. Contrary to the previous paragraph, Europost may offer products or services with prices that are subject to fluctuations in the financial market and over which Europost has no influence, at variable prices. These fluctuations and the fact that any prices mentioned are guide prices will be stated withthe offer.
3. Price increases within 3 months after the conclusion of the contract are only allowed if they are the result of legal regulations or provisions.
4. Price increases from 3 months after the conclusion of the contract are only allowed if Europost has stipulated this and:
5. they are the result of legal regulations or provisions; or
6. the consumer has the authority to terminate the contract with effect from the day on which the price increase takes effect.
7. The prices stated in the offer of products or services include VAT.
Article 12 – Performance of the contract and additional guarantee
1. Europost guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the legal provisions and/or government regulations existing on the date of the conclusion of the agreement. If agreed, Europost also guarantees that the product is suitable for normal use other than normal use.
2. An extra guarantee provided by Europost, its supplier, manufacturer, or importer never limits the legal rights and claims that the consumer can assert against Europost on the basis of the agreement if Europost has failed to fulfill its part of the agreement.
3. An extra guarantee is understood to mean any commitment of Europost, its supplier, importer, or producer in which he grants the consumer certain rights or claims that go beyond what he is legally obliged to do if he has failed to fulfill his part of the agreement.
Article 13 – Delivery and execution
1. Europost will take the greatest possible care when receiving and executing orders for products and when assessing requests for the provision of services.
2. The consumer’s address notified to Europost is considered the place of delivery.
3. Subject to what is stated in article 4 of these general terms and conditions, Europost will execute accepted orders with due speed but at least within 30 days, unless a different delivery period has been agreed. If delivery is delayed, or if an order cannot or only partially be executed, the consumer will be informed of this no later than 30 days after he has placed the order. In that case, the consumer has the right to dissolve the agreement free of charge and is entitled to any compensation.
4. After dissolution in accordance with the previous paragraph, Europost will immediately repay the amount that the consumer has paid.
5. The risk of damage and/or loss of products rests with Europost until the moment of delivery to the consumer or a pre-designated and to Europost announced representative, unless expressly agreed otherwise.
Article 14 – Payment
1. Unless otherwise agreed in the agreement or additional conditions, the amounts owed by the consumer must be paid within 14 days after the start of the cooling-off period, or in the absence of a cooling-off period within 14 days after the conclusion of the agreement. In the case of a service agreement, this period begins on the day after the consumer has received the confirmation of the agreement.
2. In the sale of products to consumers, the consumer may never be obliged in general terms and conditions to pay more than 50% in advance. If prepayment is agreed, the consumer cannot assert any rights regarding the execution of the relevant order or service(s) before the agreed prepayment has taken place.
3. The consumer has the duty to report inaccuracies in provided or stated payment details to Europost without delay.
4. If the consumer does not fulfill his payment obligation(s) on time, he is, after being informed by Europost of the late payment and Europost has granted the consumer a period of 14 days to fulfill his payment obligations, after the failure to pay within this 14-day period, over the still due amount. statutory interest is due and Europost is entitled to charge the extrajudicial collection costs he has incurred. These collection costs amount to a maximum of: 15% on outstanding amounts up to € 2,500; 10% on the next € 2,500; and 5% on the next € 5,000 with a minimum of € 40. Europost can deviate from these amounts and percentages in favor of the consumer.
Article 15 – Complaints procedure
1. Europost has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
2. Complaints about the implementation of the agreement must be submitted to Europost within a reasonable time after the consumer has discovered the defects, fully and clearly described.
3. Complaints submitted to Europost will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, Europost will respond within the period of 14 days with a confirmation of receipt and an indication of when the consumer can expect a more detailed answer.
4. The consumer must give Europost at least 4 weeks to resolve the complaint in mutual consultation. After this period, a dispute arises that is susceptible to the dispute resolution.
5. In the event of complaints, a consumer must first turn to Europost. If you are not satisfied with the solution or if it cannot be resolved in mutual consultation, you can turn to the Stichting WebwinkelKeur (webwinkelkeur.nl), which will mediate for free. You can check in advance whether Europost has a current membership via https://www.webwinkelkeur.nl/leden/. If a solution is still not reached, the consumer has the option to have his complaint handled by the independent disputes committee appointed by Stichting WebwinkelKeur, the decision of which is binding and both entrepreneur and consumer agree with this binding decision. Submitting a dispute to this disputes committee involves costs that must be paid by the consumer to the relevant committee. It is also possible to register complaints via the European ODR platform (http://ec.europa.eu/odr).
Article 16 – Disputes
1. Only Dutch law applies to agreements between Europost and the consumer to which these general terms and conditions relate.
Article 17 – Additional or deviating provisions

Additional or deviating provisions from these general terms and conditions may not be to the detriment of the consumer and
must be recorded in writing or in such a way that the consumer can store them on a durable medium.